This privacy notice explains how Capture Moments processes personal data in connection with its website, enquiries, bookings, studio and on-location photography services, proof gallery review, and file delivery. It applies to visitors, prospective clients, and clients in the United Kingdom.
This summary highlights how to navigate the information provided in this policy.
We use personal data to respond to enquiries, assess project scope, prepare quotes, plan product counts and shot lists, confirm session details, arrange studio or on-location work, manage proof gallery review, edit and deliver files, process payments, maintain records, handle support, improve website performance, and meet legal or accounting obligations.
We may share personal data with payment processors, website and hosting providers, email and communication tools, file storage or gallery services, and professional advisers who support our operations. These parties act on our instructions where applicable and are expected to use the data only for the agreed purpose.
We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to establish, exercise, or defend legal claims. We may also share information where disclosure is necessary to protect our rights, clients, staff, or property.
We may process contact details, booking information, project instructions, product counts, shot lists, reference materials, session preferences, proof gallery selections, billing and payment records, and correspondence. Where relevant, we also process technical data such as device and browser information, basic usage logs, and cookie-related identifiers.
Data is collected when you submit an enquiry, arrange a planning call, share product details or reference images, approve a sample setup, review proofs, make payment, or communicate with us by email, phone, or form. Some technical data is generated automatically when you use the website or open our messages.
Cookies may include strictly necessary cookies for site operation, preference cookies to remember settings, and analytics cookies to understand how the site is used. Session cookies expire when the browser is closed, while persistent cookies remain for a limited period unless removed earlier.
You can usually block or delete cookies through your browser settings. Where a cookie banner or similar control is available, you may use it to manage non-essential cookies. Some site functions may not work properly if certain cookies are disabled.
You may have rights to access your data, ask for correction, request deletion in appropriate cases, object to certain processing, or ask for restriction of processing. You may also raise concerns about inaccurate information or the way your data is handled. Some requests may be limited where we must keep information for legal, contractual, or operational reasons.
To make a rights request, provide enough information for us to identify the relevant records and confirm your identity where needed. We may ask for clarification if the request is broad or unclear. If a request cannot be fully met, we will explain the reason in general terms.
Enquiry records are kept for a practical period to manage follow-up and service history. Booking, payment, and project records are retained for accounting, tax, and contract administration purposes. Image files and related project materials are kept for the period needed to complete the agreed service and any reasonable post-delivery support, then deleted or archived according to our internal retention practice.
When we make material changes, we will update the notice on the website and, where appropriate, draw attention to the revised version through a reasonable communication method. The date of the latest update should be checked before relying on the notice.
